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How do I use my gift voucher to pay for an order?

To use your gift voucher is very easy: just insert the code in the Summary Page when you check out, in the space “Voucher”.

Click on the “OK” button to confirm. The amount will be automatically deducted from the total.

Now you can proceed with the checkout normally.

Please consider that all our vouchers are for single use, so make sure that the total amount of your shopping car is equal or higher than the value of your voucher.

You have 12 months to spend the whole amount of your gift voucher although you don’t have to spend it all at once.

If you’re spending more than the value of your gift voucher, you’ll need to pay the extra using your PayPal account, a credit or debit card in the usual way.

If you’re spending less than the value of your gift voucher, the credit will expire. To use it again you will have to contact our Customer Care providing your order number and voucher code.

Can I return items I’ve bought with a gift voucher?

Your right to return an item is exactly the same, whether you bought it with a gift voucher or with a credit or debit card.

If you paid for your whole order with a gift voucher, your will receive a voucher for the same amount as a refund.

If you paid with a combination of payment card and gift voucher, we will refund the amount paid by credit or debit card, and then we will issue a voucher for the difference.

I bought a gift voucher but I haven’t received it yet. What should I do?

It can take up to 24 hours from the time you placed your order for a Gift Voucher to be generated and sent.

If it has been more than 24 hours since you placed your order please check the spam folder in your e-mail; if it’s not there contact our Customer Care with the following details and we will check your order and come back to you immediately:

-          The order reference number you received when you ordered the gift voucher, or the email address registered to the account the voucher was ordered from

-          The value of the gift voucher

Can I cancel or return a gift voucher?

You can cancel or return a gift voucher within 30 minutes after you bought it.

If you made a mistake when buying your voucher, you can get in contact with our Customer Care as soon as possible.

We will change it for you and send you another one.

I have lost my voucher. What can I do?

If you lost your gift voucher code you can contact our Customer Care with the following details and we will check your order and come back to you immediately:

-          The order reference number you received when you ordered the gift voucher, or the email address registered to the account the voucher was ordered from

-          The value of the gift voucher