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RIGHT OF RETURN AND EXCHANGE RIGHT
Right of withdrawal
If you are contracting as a consumer, you have the right to withdraw from the contract, within 14 (fourteen) days, without stating any reason (excepting the contracts for those products for which the right of withdrawal is excluded (see below)).
The cancellation period will expire after 14 (fourteen) days from (I) the day on which you, or a third party nominated by you (other than the carrier), have taken an/or takes physical possession of the products, or (II) in case of a contract regarding multiple products on one delivered separately, on the day on which you, or a third party nominated by you (other than the carrier), has taken and/or takes physical possession of the last product.
To exercise the right of withdrawal, you must inform us under
Jisco Eyewear SL
Av.da Vía Augusta 15-25
08174 Sant Cugat del Vallés
Spain
Email: help@jiscostyle.com
of your decision to withdraw from this contract by an unequivocal statement. You may use the attached model withdrawal form, but its use is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, Jisco shall reimburse all payments received from you concerning the goods with respect to which the withdrawal right has been used, without undue delay and in any event no later than 14 (fourteen) days from the day on which Jisco has been informed of your decision to withdraw from this contract. Due to the fact that Jisco covers the cost for return, the cost of delivery will not be reimbursed in cash, but shall be set off with the cost of return since the latter has to be borne by the customer. Jisco will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Jisco may withhold reimbursement until Jisco has received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Jisco without undue delay and in any event no later than 14 (fourteen) days after the day on which you communicated your withdrawal from this contract to us. The deadline is met, if you send back the goods before the period of 14 (fourteen) days has expired.
You are only liable for any diminished value of the goods if it results from a handling other than what is necessary to establish the nature, characteristics and functioning of the goods and you have been properly informed of your right of withdrawal.
Exceptions to the right of withdrawal
The right of withdrawal does not exist and/or ceases to exist for goods that have been made according to detailed customer specifications or have clearly been tailored to individualized needs.>
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Model withdrawal form If you want to withdraw from the contract, please fill out this form and send it back to us. To Jisco Eyewear SL Email: help@jiscostyle.com I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*): ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ Ordered on (*)/received on (*):_______________________________________ Name and address of consumer(s):____________________________________ ________________________________________________________________ Signature of consumer(s) (only if this form is notified on paper): _________________________ Date: _________________________
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Return of defective products
In circumstances where you consider that the product was faulty at the time of delivery, you should promptly contact Jisco via email (help@jiscostyle.com) with details of the product and its damage.
Jisco will process the refund or replacement as soon as possible and, in any case, within 30 (thirty) days of the day Jisco confirmed to you via email that you are entitled to a refund or replacement of the defective product.
Products returned by you because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to you. Jisco will always refund any money received from you by the same payment method used by you when initially paying for your purchase.
This cause does not affect your statutory rights and, in particular, not the statutory right of withdrawal for consumers mentioned in Clause 10.1.
Exclusion and limitation of the right of return
The right of return is excluded for customized items
Would you like to return a product? See our returns instructions or contact us