After you sign up and place an order, you should receive a variety of e-mails from us, which include your order confirmation as well as any responses from our Customer Care team.
If this is happening, your email software may be marking our emails as junk mail. To stop this from happening, please add email@example.com to your email address book.
Also make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.
If after this you’re still having trouble, contact our Customer Care Team using the contact form on the website, giving as much detail as you can about the issue and we will try our best to help.
If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; the useful links and the tracking number to check the progress of your delivery will be included in your confirmation e-mail.
We want to give you a hassle-free way to return anything, so you can return any item (excluding sales items) to us within 14 days of receiving your original order.
We can’t offer an exchange on returned items but you can send something back for a full refund and then place a new order for colour or item you’d prefer.
To return an item, please contact out Customer Care at firstname.lastname@example.org to obtain a shipping label or custom papers. For a quicker service make sure that you can provide your order number
We will organize a pick-up with GLS courier and you will not be charged for the return.
The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
When you return your order, just pop your returns note in the parcel with the following details marked on it:
- Your order number
- Which items you’re returning for a refund
- The reason why you want to return them
It can usually take up to 30 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in Spain.
Please note working days do not include weekends and public holidays.
We’ll send you an email as soon as we’ve received your return back at our warehouse in Spain in its original condition. Once received, we'll refund your original payment method - this is usually done within 2 working days.
It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
If an item is returned to us in an unsuitable condition, we may have to send it back to you.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges.
Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. In most cases, any customs or import duties are charged once the parcel reaches its destination country.
Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Jisco has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.
The actual price charged to customers for orders in a currency other than Euro will be subject to the exchange rate applied by the customer's credit or debit card company.